You’re invited to join us every Tuesday at noon Pacific where we’ll answer any WebinarJam/EverWebinar question you may have!
Simply click here to register for the entire series, we’ll send you a reminder each week about the live sessions.
We cover all aspects of any Genesis Digital software: WebinarJam, EverWebinar and Kartra. We answer questions about marketing, business development, entrepreneurship, time management… simply bring your burning questions to the session and we’ll help you find the right answer for you and your business.
Here’s a list of the previous session replays. Each link takes you to the WebinarJam replay interface, so any demonstrations of WebinarJam features can be seen.
Previous Q&A Sessions
- Below are the Previous Q & A Sessions.
- Q and A April to June 2018
- Q and A January to March 2018
- Q and A October to December 2017
- Q & A Tuesday July to Sept 2017
- Q&A Tuesday Sessions 2017 (Jan – June)
07:38 – Can I present live in WebinarJam and then migrate it to EverWebinar?
09:01 – What is EverWebinar?
12:02 – What is your perspective on the difference between using EverWebinar vs using Kartra for EverWebinar?
15:10 – Should I use WebinarJam first?
15:34 – How do I add a photo to an automated email?
20:23 – Do I need all there – WebinarJam, EverWebinar and Kartra?
22:04 – We are going to create a weekly webinar for 52 weeks in a series of presentations. We will be inviting new people to join the webinar during the 52 weeks. Can they register anytime during the 52 weeks?
25:31 – There is a synchronization delay between audio and video. What should I do?
33:55 – Is there an advantage of pre-configuring your slide presentation before you go in versus adding a slide once you are in the webinar room?
35:56 – How easy is it to run polls and record sessions?
39:16 – How do I unmute attendees?
41:45 – Where is the Everwebinar support that you mentioned?
45:18 – Is it possible to edit the sticky note that stays on screen or do you just have to delete and redo?
04:03 – How does EverWebinar integrate with Infusionsoft?
05:50 – What link should I give to the owner/presenter – live room or control center?
11:37 – WebinarJam only has the option to send emails to those who attended live, on the notification panel. How can I send email to those who attended the webinar (live or replay)? 13:17 – Is ClickFunnels integration same as the Infusionsoft integration?
15:13 – Is there a way to bypass the camera and sound test for lower resolution?
16:00 – Can we set someone as a presenter without them raising their hand via request to speak?
18:06 – We have access to WebinarJam which is live. Is there a recorded version?
20:21 – Is there any enhancements on WebinarJam that allows everyone from different countries to have a smooth experience of watching the live webinar?
27:33 – Can the webinar be edited before the broadcast without any issue?
29:22 – How we can modify the date scheduled for multi-session recurring live webinar?
34:43 – Is Chrome still the better option to view a webinar rather than Safari?
35:25 – Are their any bandwidth implications for the presenter/host while sending your webinar to Facebook Live and YouTube Live?
37:55 – Can you please provide a demo of attendees spotlight feature?
41:13 – I have a sequence of 3 webinars that I am using, the first was done last week and recorded with Zoom before I joined WebinarJam. How do I import that video to the replay?
45:31 – How do I put my recordings on EverWebinar? Can I put other webinar recordings (not WebinarJam) on EverWebinar too?
50:17 – What is Vimeo Pro and Vimeo Plus?
53:50 – What is a sticky note?
56:39 – Can you add the whiteboard to the slide presentation and write on the slide with notes?
57:38 – If I have been drawing on the whiteboard and someone joins part way through, will they see all the drawings made before they arrive?
58:15 – Do you have any recommendations on presenter’s notes for PowerPoint presentations? Is there a feature to see presenter notes anywhere?
1:00:08 – Does sharing application works for presenter using Google Chrome?
04:03 – How do I make my WebinarJam thank you page my ClickFunnels page that points to my ManyChat bot or should I embed ManyChat on the thank you page?
05:46 – I have a presentation that I have pre-recorded and uploaded. At the end of the presentation/recording is a Q&A which I want to do live by displaying an uploaded file. Will participants notice that the presentation was recorded and show a gap/delay in transition?
10:50 – Is there a way to redirect people after the webinar registration pops-up in Kartra, since I created the webinar registration page in Kartra?
20:40 – At the start of a webinar you get the countdown timer and when it expires you get a screen that gives you a play button to start the webinar. How do we eliminate that play button and just go straight into the webinar?
02:08 – What to do when browser freezes during a webinar?
10:39 – How to put a cover slide for people who are waiting for me to hit live so that they are looking at something exciting?
12:29 – Does Facebook Live work on WebinarJam?
13:04 – How do we save the chat dialog from the webinar?
15:11 – I will be setting up my YouTube account. Are we allowed to put offers on the YouTube videos that we post?
18:09 – I want to charge for Q&A that WebinarJam streams. Do you have a payment portal that can accept payments and issue passwords and confirmations or invitations?
20:22 – How do I set up a presenter to do something like a PowerPoint presentation where I can talk, but my screen is not shown?
27:17 – If I want to re-record a presentation because I made a mistake or didn’t like the timing or the way it came out, do you recommend cloning my configuration to do it again?
30:21 – If I have a 4k screen and share it on WebinarJam, how will that be received on the client’s end?
09:48 – How is YouTube Live different from the WebinarJam engine?
12:18 – How well does WebinarJam work with older iPads and iPhones?
13:58 – Regarding Infusionsoft Referral Partner Tracking, apart from using another form, is there a way of getting the referral partner details tracked via the EverWebinar forms?
17:43 – Is it possible to play replays of live webinars in 1.5 or 2x fast speed? Can these replays be embedded in WordPress pages/posts?
27:12 – Does the YouTube logo only show if people hover over the video?
27:46 – On YouTube we have a following from many years of broadcasting. With Jamcast,
can people come in without registering?
30:03 – I do a weekly webinar that runs a monthly schedule. I would like people to be able to register just once for the upcoming weeks left in the month so they don’t have to register every week. I did what the instruction said but those who registered last week did not get registered in the upcoming webinar for next week. What should I do?
35:12 – How do I make sure that new registrants will be assigned to the new session? How can I move the new registrants from last week’s analytics to this week?
37:31 – Is there a way for a guest host to share their screen?
41:13 – Can I switch on/off an EverWebinar webinar?
44:04 – I have help.williamavon.com/help. Is there a reason I need to have both a sub-domain and a pagename for it to work?
45:47 – What do you suggest for various funnels? Can we have a pagename for each funnel instead of subdomains for each?
47:32 – During YouTube set up, is it necessary to add monetization? Is there a work around?
49:06 – Is it possible to stream a YouTube video in a live webinar? Will this be included in the replay?
51:59 – Does the chat work in real time when a YouTube stream is playing?
57:38 – Can you go over the process/strategies of using the replay of a live event as an EverWebinar?
59:36 – Is EverWebinar a different subscription than WebinarJam?
1:00:11 – I went through the YouTube process and applied for the Adsense but the monetization is still red. Will the live broadcast works with the monetization not being green?
1:00:51 – Is WebinarJam available only one time?
1:03:05 – What is in development now with regards to new features down the pipeline?
06:53 – I did my test today and uploaded the PowerPoint presentation but it did not start from the beginning. How do I fix this? Also, how does Attendee Spotlight work?
15:40 – Can I edit the video recording and upload it to WebinarJam?
17:26 – My actual webinar begins at noon but I have it set up for 11:45 AM to make sure everything is technically okay. I realized that I have 15 minutes recording that will need to be edited. Is this a good tactic?
20:25 – How does custom registration button work?
25:56 – Are the best EverWebinars not done as a live recording but more deliberately produced?
30:09 – My attendees are having trouble selecting country on registration form on mobile. Can I remove the country field from registration form?
31:16 – Will Genesis upgrade the calendar links so Yahoo, iCal, and all the other calendars are listed for WebinarJam registrants?
34:20 – What are the new features of the new WebinarJam?
39:43 – How did you shift the view for the audience among presenters?
40:39 – Does every webinar on WebinarJam automatically gets recorded and is downloadable?
41:44 – What is the difference between sending emails directly from WebinarJam vs SendGrid?
44:23 – Can I shift the view amongst presenters during my live video and my presentation?
45:07 – When you upload a video to YouTube, are they automatically shown as private?
47:10 – Can I change the email address for the notifications sent via WebinarJam?
52:49 – What is the funny house mirror effect?
55:04 – With the integration rules, is it possible to add people to specific groups in MailChimp or do I need to use Zapier?
55:22 – Which is better – uploading your presentation in advance or screen sharing?
57:06 – How do I add tags in MailChimp?
04:24 – Will an outage affect a live webinar?
05:14 – Do you have a backup server?
09:05 – How do I connect the webinar with PayPal?
09:59 – Who has the control of turning on and off the camera feed of other presenters?
18:51 – How can I show a video during the webinar?
20:53 – In launching the webinar scheduled for 8 pm, at 10 minutes to 8 pm I entered what I thought would be green room but it seemed to be the actual webinar itself. How did I miss the green room?
26:05 – How do I make another presenter appear in full screen and how do I give them admin control? Also, how can I eject someone as a presenter from the webinar?
32:55 – How do I give a person access to the presentation, without removing the payment settings?
33:36 – The audio/video sync was fine until attendee entered the live room. Is this a usual outcome?
34:07 – Can I play a video from the computer?
35:23 – How do I know when a user pays? What can I do if they have income problems?
37:08 – I emailed a presenter the link to join the live room as the other two people but he was never given the ability to enter the room beyond the test. He repeatedly tried to do the test of microphone and camera and got the green checkmark but refused to get the button (light up) to enter the room. What should I do?
40:24 – How does WebinarJam handles chat? Can I have a pre-shot video embedded in the WebinarJam at the beginning and/or available to run during webinar? What are some basic feature advantages of WebinarJam over Zoom?
48:16 – How does Kartra compare to Constant Contact?
51:03 – I see a message pop up at the bottom of the screen during this webinar. Where are those coming from? What do you do to activate that feature?
53:55 – What is the offer feature that can be clicked at the bottom of my chat area? How do I create it?
56:40 – What is a countdown page? How does it work?
59:35 – During the webinar, I put up files for people to download but there was nothing for them to click on for download. What should I do? Is there a way to put up more than one file up to download?
1:01:33 – Is the countdown page available for person arriving early?
1:03:10 – Is there any combined pricing for WebinarJam and EverWebinar?
1:05:09 – I work a lot in schools using webinar for training. Some of them tend to block webinars behind a firewall. How do I avoid this?
1:06:18 – If you have WebinarJam and replays, why do you need EverWebinar?
12:06 – How do I create tags in my Kartra account based on the quiz responses configured in my EverWebinar/WebinarJam?
12:56 – How do I lock the visitors out of the webinar after it has started and direct them to a replay or let them know that they can watch a replay at a later time?
14:57 – I did some tests on Facebook Live but I could not see my chats. What should I do?
18:05 – How can I be an affiliate to sell a virtual webinar?
20:02 – How do I set up the one-click link in Infusionsoft?
32:07 – In EverWebinar, can I have everyone to join in at the beginning of a webinar, no matter when they join in?
42:14 – What are other methods of streaming that I could use to charge a fee for attendance other than Facebook and YouTube?
43:34 – Is InfusionSoft not working because it is set to tag only and not add to a list?
54:48 – What is the attendees limit for JamCast?
55:30 – Will I need a player for the re-cast?
17:09 – What the future of WebinarJam/EverWebinar and Kartra together holds? Can I send webinar links using Kartra email series? Can I set up registration pages in Kartra?
19:05 – I am a sales representative for a direct sales company and I have a team of sales representative underneath me. My team sends all of their prospects to my webinars. When my team sends their prospects to the webinar registration for EverWebinar, there is no way to differentiate which prospect belongs to which team member. Do you have a solution for this?
21:54 – How do I disable request to speak for attendees for specific webinars?
22:48 – What is WebinarJam Studio?
23:54 – How can I put a survey at the end of a webinar?
28:48 – Is there a way for us to receive a notification when people register for our webinars inside EverWebinar?
30:49 – What is the Concierge service?
33:16 – Does the 60 day trial include EverWebinar?
34:54 – Where do I find the shortcodes?
39:57 – When you broadcast to YouTube, is there any interaction between presenters and attendees?
42:22 – Do I need to click on the video within YouTube to enter into the chat?
44:30 – Is EverWebinar just for replay?
47:23 – In the WebinarJam replay, do the offers still work?
49:22 – Are there any upcoming updates for both WebinarJam and EverWebinar anytime soon?
07:20 – Will the new version of WebinarJam be easier?
10:19 – If I set up a webinar with multiple times, do I have to re-run the webinar each time or is the second time listed as a recording?
15:30 – Will people have a chance to join whichever time I specify, but each time I will be there live presenting?
16:45 – If I duplicate a webinar, will everything be duplicated? Also, when linking WebinarJam with Kartra you have to paste a specific webinar code into the popup box registration button. If I duplicate, do I have to change the code that I enter in the popup button?
19:21 – After I have run a webinar, am I able to download that video, edit out the beginning and then re-upload it so that people can watch an edited video for the replay? Also, will this process change the replay link?
23:32 – What is the best way to create a quick and easy session in WebinarJam and do I need to include the client as a guest or presenter for one on one consultation?
24:16 – In the live room, what is the redirect URL for? For what purposes would you want to redirect your viewers away from the live webinar?
27:17 – In WebinarJam, can I program in the offers after the setup?
28:20 – Do I need to record a HD 1080p video that looks like a live webinar, then upload that video to EverWebinar?
30:53 – Is there a benefit of using redirect option as opposed to a sticky message?
31:32 – Can I record my webinar using Camtasia and PowerPoint and then run it from WebinarJam?
38:53 – If I’m running a slide presentation in WebinarJam, can I run a video over it (i.e. have a video of a timer in the corner)?
44:44 – How do I boost show up rates?
50:02 – When I run a webinar in WebinarJam, if I want to run a replay, the replay links automatically appear in WebinarJam. How do I run that replay in EverWebinar?
53:14 – Do you implement any type of “emergency procedure” on the fly if and when technical problems occur on a live event?
55:22 – Of what resolution should the video be?
55:56 – How do I give permission to an attendee to speak on the webinar?
57:29 – Which platform is the best to use for WebinarJam – Safari, Chrome, FireFox?
58:08 – Can I host a video in Vimeo Pro? Can I setup a webinar in Everwebinar? How do I pre-program offers & polls to appear during the EverWebinar session? Also, can I answer questions during live?
02:50 – When we setup our two hour weekly WebinarJam as recurring, will the presenters links remain the same for all 52 webinars?
06:41 – Who can control the camera and mic icons in the presenters area?
10:06 – Can we use one WebinarJam account with several different Kartra accounts or do we need a separate WebinarJam account for each client’s Kartra account?
12:07 – For using this feature for interview testimonials, does the guest have to have WebinarJam for the side-by-side view to work? Also, can the testimonial video be converted to a file that can be placed on various social media platforms?
15:19 – How long does it take to get a replay link after a webinar is over?
16:12 – We have 5 presenters and each presenter is going to show a PowerPoint presentation. If I’m presenting first, I will be presenting for 15-20 minutes then another will take over and continue. How do I manage this?
27:53 – Can moderators be part of the testing webinars? How can moderators get used to the functions of the webinar before the live event?
30:06 – Is there a way to grant access for a membership level solely based on giving them bonus content because they signed up on the day of the webinar? Can you show the WebinarJam side directions?
33:36 – After the recurring webinar is scheduled, can presentations be added over time?
39:56 – If I’m creating the bonus also based on the product at the pricing level, would I still need to set up tags because I created a paid in full price and a payment plan?
06:52 – How do I create and embed a custom registration thank you page on our website?
11:59 – Does the flat rate price include streaming to an unlimited amount of individuals or do you pay up for more individuals?
12:22 – How do I track from first contact to purchase?
13:40 – What are the advantages of WebinarJam over GoToWebinar?
21:09 – What is the best way to set up the payment system, add people to my MailChimp list and send auto confirmations? Also, how can I add more registration fields on the registration form?
25:38 – How to prevent audio issues in the new WebinarJam with JamCast?
27:00 – I noticed that if I upload a powerpoint presentation and run it through WebinarJam, it does not allow for the animations. What should I do?
30:01 – I was the host today for a WebinarJam and I had one presenter. Everytime I tried to record, she would drop off the call. If we shut down both our webcams we were fine. Can this be a bandwidth issue on her end?
34:35 – Can I share more than one EverWebinar at the same time?
38:21 – How do I edit date and time in registration template? Where do I view the registration form that I have designed? Also, when I try to go back or forward in the process, it just kicks me out and makes me choose “full configuration” again and then hit confirm to move forward to the page I want to access in the set up area. What do I do?
43:08 – Can host see offers or files shared by a presenter?
44:21 – Is there a way to locally record a live online training as a backup?
46:27 – I recorded a live webinar but it did not get recorded even though I requested it. What should I do?
48:49 – I noticed when we went from video back to the presentation, our photos showed up instead of the presentation coming back seamless. Is that the norm or is there a better way to transition?
49:16 – How do I download a live webinar and save it locally?
50:27 – Do you have to download a webinar in order to save and replay?
51:16 – If I create a full configuration, can I re-record over it or do I need a clone?
52:11 – How do I rename a clone?
56:24 – Can I post more than one offer at a time?