Q & A Tuesdays!

You’re invited to join us every Tuesday at noon Pacific where we’ll answer any WebinarJam/EverWebinar question you may have!

Register Here:

Simply click here to register for the entire series, we’ll send you a reminder each week about the live sessions.

We cover all aspects of any Genesis Digital software: WebinarJam, EverWebinar and Kartra. We answer questions about marketing, business development,
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Q & A Tuesdays! (from January to June 2017)

You’re invited to join us every at noon Pacific where we’ll answer any WebinarJam/EverWebinar question you may have!

Simply click here to register for the entire series, we’ll send you a reminder each week about the live sessions.

We cover all aspects of any Genesis Digital software: WebinarJam, EverWebinar and Kartra. We answer questions about marketing, business development,
Read More.

SaaS Innovator Genesis Digital Sets Laser Focus on Customer Privacy and Security with EU Privacy Shield Certification

San Diego, CA, May 24 – Genesis Digital, LLC., creators of the uber successful webinar platforms, WebinarJam and EverWebinar, have taken additional steps to ensure the security of their European and Swiss customers by completing the rigorous process of certification for the EU Privacy Shield.

This is especially meaningful for large corporate entities where compliance and government oversight are important, educational institutions, which make up a significant proportion of Genesis Digital’s clients, and anyone who lives in the Europe.

The Digital Age has changed everything, including how businesses comply with privacy support requirements, especially in regions transferring data across the globe. The EU Privacy Shield allows companies like Genesis Digital, companies that wish to take every measure to manage data properly, a process to ensure a safeguard for their customers.

Read the full press release on Yahoo Finance.

WebinarJam Broadcasts Massive “Pencils for Promise” Fundraiser to Build Two Schools

SAN DIEGO, May 2, 2017 – Genesis Digital, creators of the premier Live Event authoring platform, WebinarJam, donated their Mass Market Webinar service this week to The Rising Tide Society in conjunction with Pencils for Promise to raise much needed funds for schools in developing countries.

Read the full Press Release on Yahoo Finance

Start Your WebinarJam Session Right for Your Business!

But no matter how great the content of your webinar is, it doesn’t mean much if your webinar doesn’t load or attendees can’t hear you. That’s why we created the following step-by-step instruction on how to start your WebinarJam webinar session.
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Q & A Tuesdays from 2016

You’re invited to join us every at noon Pacific where we’ll answer any WebinarJam/EverWebinar question you may have!

Simply click here to register for the entire series, we’ll send you a reminder each week about the live sessions.

We cover all aspects of any Genesis Digital software: WebinarJam, EverWebinar and Kartra. We answer questions about marketing, business development,
Read More.

All About JamSession

Welcome to the WebinarJam JamSession!  Please be sure to read through all the information on this page to learn need to know about JamSession, the new WebinarJam Webinar Provider.

What is JamSession?

JamSession is your Virtual Meeting Arena. You can broadcast:

  • your webcam
  • your entire desktop
  • specific applications
  • prerecorded videos
  • Up to 6 presenters
  • invite attendees to become presenters
  • and more.

WebinarJam’s JamSession room leverages the power of WebRTC and the video Recording and Streaming Expertise of YouTube.

 

NOTE: You will need to adjust some settings on your Google and YouTube account. Our article Setting up Your YouTube Account will help with that.  Also be sure to test, including having a friend as an attendee, before your webinar event to confirm everything is set up correctly.

You’ll find four types of information on this page.

  1. Links to related support articles and walkthroughs.
  2. How to Reach Support
  3. Important Information
  4. Links to JamSession Room updates

Here are a few support articles that may help you if you get stuck in any part of the configuration:

 

How to Reach Support

Please go to WebinarJam.com/support. Include a comment that you are using JamSession. This helps the agents to more quickly help you.

 


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Important information

 JamSession Channel Limits

The last channel you connected to will be the channel used on all your webinars.  You will not be able to have different channels for different webinars, unless you reconnect for each change.

You will be limited to YouTube channels that are set up correctly. This allows you to work with personal YouTube accounts, Brand Channels and even Google Apps Domain Channels.

It is imperative that your channel is configured as instructed here:

Read Setting up Your YouTube for more information.

If your settings are done correctly, but you are getting an error message indicating your YouTube and WebinarJam Account are not connecting, we recommend you visit YouTube.com/live_dashboard. While simply visiting the page, then reconnecting is often enough, you may want to adjust your privacy settings while you are there.

Read How to Correct the Connection Error

Summary version: 

  • YouTube channel set up correctly
  • You can use personal YouTube channels, Brand Channels, and Domain App Channels.
  • Last channel connected is good until you reset.

 

JamSession Presenter Limits

You are limited to 6 presenters at a time, including yourself as the webinar owner.  All presenters will have “equal” space on the screen, unless one is displaying a presentation or you as webinar owner maximize a user. In this case, the screenshare will be displayed full screen while co-presenters will be thumbnails at the bottom.

Pre-recorded videos display full screen without thumbnails.

Your co-presenters are not required to have a gmail address.

  • 6 Presenters at a time. Additional speakers need to be rotated out.
  • Equally Split Screen, unless:
    • Screensharing (co-presenters appear as thumbnails)
    • Video playing (presenters can talk and see one another, but are not recorded)
    • A presenter is maximized

 

JamSession Administrators

Both Webinar Owners and Room Administrators can maximize presenters, mute, and turn off the camera for themselves and other presenters.

Read Administrator Controls

 

Audio Video Selection

You should be able to use any USB or built in microphone and camera.

If you want to choose your microphone or camera, you will need to do so via your internet browser. You’ll look for the Camera Icon in your address bar, and you can choose a different camera or  microphone from the drop down. The camera icon position changes based on browser and operating system.

 

JamSession Room Updates

In case you missed them, here are links to our past updates on the New WebinarJam!

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WebinarJam Says Goodbye to Hangouts with Release of New JamSession Room

Genesis Digital, creators of the industry’s premier live event platform, WebinarJam, made a great leap today toward full separation from Google Hangouts with the public release of their proprietary JamSession Room.  This new Room is an on-line HD meeting place for Webinar Presenters that completely replaces (and improves upon) Google Hangouts.

Read the full article from Yahoo Finance.

Want to add live events to your business plan? Try WebinarJam for free today!

Can I Keep a Webinar Private?

This article is for:
WebinarJam

WebinarJam is an encoder to YouTube.  While we’d love to have total control over YouTube and make all our lives easier, we sadly don’t. This means, on occasion, YouTube will still try to make your webinar public. Following these steps will help keep your webinar private.

 


 

Set up Your Replay

The most important thing is setting your WebinarJam Replay to private in the replay tab.

NOTE: Even if you don’t want to offer a replay after the event, be sure to set it up this way before the webinar.  You can always go back when the webinar is over and change this setting or set the replay to expire in 1 hour.

When setting up your webinar, go to the replay tab and:

  1. Choose “Enable”(Marked #1 Below)
  2. Choose “Private” (Marked #2 Below)

This will convert the video to “unlisted” on YouTube. Now, only someone with a direct link to the video or your replay page will be able to view the video. 


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YouTube Settings

Changing your YouTube Live Streaming Channel

Setting up your Live Streaming on your channel with some default settings helps reduce the stress and worry of forgetting to change the settings during the webinar. We will cover those steps now.

First, go to YouTube.com/live_dashboard

  1. Confirm you are on Live Streaming / Stream Now (Marked #1)
  2. Scroll down (Marked #2 Below)
  3. Change the Privacy setting to “Unlisted” from the dropdown.  (Marked #3 Below)
  4. Click “Advanced Settings” (Marked #4 Below)

This means that every Live streaming you do will be unlisted. But you can change it as necessary.

  • Be sure you are on “Advanced Settings” (Marked #1 Below)
  • Uncheck both boxes under “Promotions” (Marked #2 Below)
  • Confirm that Embedding is checked (marked #3 Below)

Read Troubleshooting Embed Settings if your Embedding is not allowed.


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Why “Unlisted” instead of “Private”?

NOTE: If the YouTube listing is “private” instead of “unlisted”, your WebinarJam replay links will not work.  Similarly, if you choose not to make a replay available, then your video will be saved in YouTube as public.  

Better to make it available, choose private, then immediately after your webinar, edit the webinar to make the replay unavailable.  That way the recording stays unlisted in your YouTube account.

What does “Unlisted” mean?

From YouTube:

“The video will not appear in any of YouTube’s public spaces, such as search results, your channel, or the Browse page, but the link can be shared with anyone.”

 


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Genesis Digital Doubles Down on Next-Generation Customer Support

In a move emblematic of the company’s laser focus on online excellence, Genesis Digital has replaced its old phone-support system with a smart, customer-centric support site experience. This experience focuses on capturing customer data for tickets and live-chat to provide faster, more accurate answers than a blind-call phone experience.

Read the full article from Yahoo Finance here:

http://finance.yahoo.com/news/genesis-digital-doubles-down-next-124500250.html